VBox Communications Ltd.

Our Privacy Statement for VBox websites

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. VBox is committed to the online privacy of all its users. We loathe spam as much as you do! We will never sell, rent or otherwise distribute your personal information or send you unsolicited E-Mails

This Privacy Policy regulates the use by VBox and its partner companies of the information you provide when using VBox websites.

VBox websites are run by the VBox Communications Ltd and its partners ("we", "us", "our")

We run this site in order to promote and sell products and services and, where these are provided by our partners, to be the link between our customers and our partners. Our partners may have their own privacy policies which you should also look at.

Table of content

 

Personal information

What is personal information? Personal information is any information that allows someone to identify you, including, for example, your name, address, telephone and mobile numbers, email address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data.

Why do we ask for your personal information?

We receive your personal information when you register or fill in a form on a Website, contact VBox, or place an order on our website. This includes information you provide when you register to use our Website, subscribe to newsletters, place an order or participate in discussion boards on our Website. This is currently the only occasion where personal data will be stored on our websites. The information you give us may include your name, address, email, phone number and any additional information you have provided to us.

Personal information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.

To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the product or service you request from us in the way that is set out in this privacy policy. You can change your registration details by getting in touch with our Data Protection Officer at the address below.

What personal information we receive from you

Name, address and postcode - without this we won't know where to send your order or to whom. In some cases we use your address to identify whether we deliver or offer services in your area.

Email address - we send a confirmation of your orders via email as well as other service related communication. If you have agreed to receive marketing communications these may also be sent by email.

Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.

Payment – We use PayPal to receive payments for orders on the VBox website and therefore we do not have or receive your credit card or bank information, these are stored and protected by PayPal, visit these links for information about

PayPal privacy policy - https://www.paypal.com/en/webapps/mpp/ua/privacy-full and PayPal protection - https://www.paypal.com/us/webapps/mpp/how-paypal-works/overview

Where you heard about us - we may ask you this to help make our marketing more efficient.

Correspondence - if you contact us we may keep a record of that correspondence.

Third party information - if you give us information about another person, (for example if someone else is taking delivery for you or is included in the purchase of a product) you confirm that you have identified VBox to them and told them what we will use their information for, as set out in this Privacy Policy and that they have given permission for us to be able to use their personal information in the manner described.

IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

User name and password – Our websites may have restricted areas for example the VBox Community is open to read content, however if you wish to participate and post a comment you will need to register and provide a User Name and Password.

This is so we can keep your information secure and so that you can have your information at hand each time you visit us and to allow you access to restricted website area.

Additional information you may provide us – You may also provide us with personal information if you contact customer services, if you enter promotions or competitions run by us or if you get in touch with us in some other way, for example by way of an email facility provided on the website.

De-Personalized information we collect

Like most websites, this site uses Analytic tools to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although Analytical tools records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. This information helps us to improve our websites and to make your browsing experience more friendly and pleasant. To learn more and to opt out from providing de-personalized information see our Cookie policy below.

How is your information processed

Our websites are hosted by SiteGround within a Netherland data center located in Amsterdam. Some of the data centre’s more notable security features are 24x7 human security protection, biometrics, access control man traps, bullet proof lobbies and video surveillance.

Your personal information may be processed both in and outside the EU. When you submit your details in whichever country you are situated you agree to the information being processed.

How We Use The Information We Collect

Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service. Your account may be used to store information about your previous purchases, personal preferences and shopping lists. But you should also be aware of the following uses -

  • Providing you with goods and/or services that you have requested and communicating with you about those products and services;
  • Monitoring, developing and improving the Websites, our services and your experience;
  • Providing a personalised service;
  • Conducting market research surveys;
  • Market research, community and forums management;
  • Running competitions;
  • Providing you with information about Vbox's, or our business partners' products and services where you have provided your consent. You will always be able to opt-out or unsubscribe from these messages;
  • Send out email alerts you have agreed to receive. You will always be able to unsubscribe from these messages;
  • Processing and dealing with any complaints or enquiries made by you or legally on your behalf;
  • We may also be required to disclose your personal information to authorities who can request this information by law that is binding on VBox, for instance for the prevention and detection of crime, the capture or prosecution of offenders and the assessment or collection of taxes; and

We may also contact you about your registration details, to manage any account or subscription you have with us, or to provide customer service, even if you have opted-out of or declined to consent to receiving promotional emails. We may also contact you if we consider that revisions to this privacy policy are sufficiently important to notify you about them.

Customer care and correspondence - as part of our customer care procedures, we may follow-up, by email or phone, customers who have purchased goods or services from our website or who have posted comments about VBox on the internet, for example to resolve a complaint or to ask for a testimonial.

Fraud Prevention - in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to other group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
When you apply for products or services through our website you may also be required to go through a more detailed credit check on terms which will tell you about you first.

Do we share your personal information with anyone else?

We loathe spam as much as you do! We will never sell, rent or otherwise distribute your personal information or send you unsolicited E-Mails.

We may disclose your personal information to our partners who supply services to you on behalf of VBox and who need to process personal information in the provision of such services. When you request goods and services from us, you are consenting to the disclosure of your personal information to our partners who may provide such goods and services under contract in your region.

How long will we keep your personal information?

We will hold your personal information on our systems only for as long as is necessary.

Changing your mind about receiving marketing messages.

We give you choices regarding the collection, use, and sharing of your personal information. When you register on one of our sites or respond to one of our communications or offers, we will ask you to make choices about receiving further marketing communications from us. Should you wish to stop receiving marketing communications from us, you will be able to unsubscribe or opt-out, or you can contact us and we will make the changes for you. Our contact details are at the end of this privacy policy. Please remember to include your full name and E-Mail address in order that we may make the changes that you request.

Links

Our website may contain links to let you to visit other websites of interest easily. Once you have used these links to leave our website, you should be aware that we do not have any control over that other website. As such we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy. VBox is not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.

How do we use cookies?

What is a cookie - A cookie is a small text file that may be placed on your device when you visit our sites. Cookies are common and won't do anything to harm your system - they simply store or gather information. They help you to get the most out of your visit to our Websites and help us to improve our service to you.

Our website requires cookies for purchasing, items that you add to the shopping cart are kept in a cookie.

When you visit our website – A cookie message will appear, explaining the need for cookies and providing a link to this document. In order to place an order and to make the most out of our websites you need to accept the use of cookies, otherwise we disable all cookies and you may not be able to get the best experience.

Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user's computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

We may collect information about your computer including, where available, your IP address, operating system and browser type for system administration as part of our audit trail process. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser's setting to prevent it from accepting cookies on your computer - go to www.allaboutcookies.org for instructions on how to disable cookies. However, you may not be able to take full advantage of our Websites if you do so.

Our Websites use two main types of cookies:

  • Per-session cookies. We only use these whilst you are visiting our website and they are deleted when you leave. They remember you as you move between pages, for example recording the items you add to an online shopping basket. They also help maintain security.
  • Persistent cookies. These cookies stay on your computer until they expire or are deleted. We set automatic deletion dates so that we don't keep your information for longer than we need to.

Our Websites also use cookies, for example, to:

  • Optimize your shopping experience and remember products you have added to the shopping cart
  • Gather customer journey information across our sites and fulfil any of your requests;
  • Gain insight into the nature of our audience so we can tailor our content accordingly;
  • Ensure your privacy when you visit our secure sites;
  • Store login details for our secure sites;
  • Store details of your marketing preferences to improve and enhance your visit to our sites;
  • Provide advertising on our sites and on other sites which are tailored to your interests and preferences;
  • Remember settings you have applied to a Website such as layout, font size, preferences, colours etc;
  • Detect if a service has already been offered to you so that we don't ask you again.

Your right to refuse cookies and what happens if you refuse them

Our website will not use cookies unless you explicitly opt-in and accept the use of cookies, on the “Cookie message” popup or by pressing the enable cookie button found below

If you do not accept cookies, you will not be able to place an order on our websites or choose to remember your User Name and Password in addition to other services that may require the use of cookies.

You can refuse the use of cookies by using one of following methods

  • Disabling specific cookies – You can learn about what cookies we use and how to opt-out from each one of them by going to the more info link found in the Cookie description table below
  • Configuring your browser not to accept Cookies - Go to www.allaboutcookies.org for instructions on how to disable cookies
  • Disable all Cookies from our websites – Pressing the opt-out button on the Cookie message or in the button below

To opt out of interest-based advertising and Analytics please use this link http://optout.networkadvertising.org/

Cookies

Domain

Description

Joomla session VBox websites

This cookie is mandatory for the proper use of the VBox websites.

VBox websites and online store are running on Joomla content management system. Joomla requires the use of the session cookie for example:
When you press the “Add to cart” button to purchase a product, the item you have selected is kept in the session cookie
Additionally, Joomla is using the session cookie to remember your surfing preferences, such as selected currency and other site’s settings

phpBB forum cookie VBox community VBox community is running on phpBB, we use cookies if you press the remember me button and to save forum specific settings
You can delete all the VBox forum cookies by pressing on the Delete all board cookies link found at the bottom of the forum page

Analytics cookies

(__utm, __utma, __utmb, __utmc, __utmz, _ga, _gid, _gat)

VBox websites

VBox uses Google Analytics, which sets a first-party cookie in order to anonymously identify when users return to specific websites.

Google uses the information sent with this cookie to store a history of website pages visited in a user's session. This data will not be used to associate any part of your identity, anonymous or not, with any other data held by Google.

Further information about how to opt-out of this cookie can be found at https://www.google.com/intl/en/policies/privacy/partners/

Analytics cookies

1st Party Visitor Cookie (sc_is_visitor_unique)

VBox websites

VBox is using StatCounter Analytics, which sets a cookie when you visit our site. When it is first set, a random id is generated and stored in the cookie in order to avoid counting you as a visitor more than once (e.g. if you are on a mobile device and your IP address changes while you browse). Similarly to the is_unique cookie, this cookie also stores a count of your returning visits.

Duration: 2 years

Further information about how to opt-out of this cookie can be found at https://statcounter.com/about/cookies/ 

Analytics cookies

1st Party Visitor Cookie (sc_is_visitor_unique)
_hjIncludedInSample

VBox websites

VBox is using HotJar Analytics, which sets a cookie when you visit our site. When it is first set, a random id is generated and stored in the cookie in order to avoid counting you as a visitor more than once (e.g. if you are on a mobile device and your IP address changes while you browse). Similarly to the is_unique cookie, this cookie also stores a count of your returning visits.

Expire automatically after 365 days

Further information about how to opt-out of this cookie can be found at

https://www.hotjar.com/opt-out

Survey cookie 

hjClosedSurveyInvites

VBox websites

This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.

Expire automatically after 365 days

Further information about how to opt-out of this cookie can be found at

https://www.hotjar.com/opt-out

Survey cookie 

_hjDoneSurveys

VBox websites

This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet

Expire automatically after 365 days

Further information about how to opt-out of this cookie can be found at

https://www.hotjar.com/opt-out

Poll cookie
_hjDonePolls

VBox websites

This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.

Expire automatically after 365 days

Further information about how to opt-out of this cookie can be found at

https://www.hotjar.com/opt-out

Close poll
_hjMinimizedPolls

VBox websites

This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

Expire automatically after 365 days

Further information about how to opt-out of this cookie can be found at

https://www.hotjar.com/opt-out

Google Advertising cookies

google.com, admeld.com, googlesyndication.com, or googleadservices.com

VBox uses Google Adwards to serve advertisements. Advertisements are received from Google Adwards servers to your browser along with a cookie to anonymously identify you as you visit websites which serve advertising from Google Adwards servers.

In addition to providing website usage data as described above, Google Analytics may also collect anonymous demographic data such as age, gender and interests by placing a Google Adwards cookie in your browser. This data is aggregated and anonymised and helps us understand the types of users who visit our site. This cookie may also help us serve advertising tailored to your interests and preferences when you visit our sites or other sites that we advertise on.

More information about this cookie, including how to opt-out of receiving the cookie can be found at 

http://www.google.com/settings/ads/onweb/

If you opt out of this cookie, you will still see advertising, but the content of the ads may not be as relevant to you.

Facebook Like Button cookies

facebook.com

VBox is using Facebook to enable trusted login to our sites, to like our website and content and for advertisement on Facebook.

When you create or log in to an account on http://www.facebook.com cookies are stored on your computer in order to remain logged-in to your facebook account when visiting http://www.facebook.com again.

The Facebook Like Button used on our Website is hosted by Facebook and your browser therefore sends this cookie data to Facebook when creating the button inside your browser. This data is used by Facebook in order to associate the Facebook Like Button with your Facebook account. This information is not accessible to us, and is not sent to us by Facebook.

More information about this cookie and Facebook's Privacy Policy can be found at https://www.facebook.com/about/privacy/your-info-on-other#socialplugin

Enable or Disable Cookies

If you have selected to opt-in or opt-out of the use of cookies on our websites and wish to change your mind and revert your setting, you can use the bellow button to enable or disable cookies

Social Media

VBox is working with social networking sites, such as Facebook, among others, so that we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.

We do not control how your personal information is collected, stored or used by such social network sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the information they may be sharing. If you do not want your networking sites to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. VBox is not responsible for how these third party sites may use information collected from or about you.

Other websites

This privacy policy applies only to our Websites. There are links on these Websites to third party websites over which VBox has no control and when you click on advertisements or links you will leave our Websites and go to another site and thereafter it is that third party's site whose privacy policy will apply.

VBox accepts no responsibility or liability for any third party practices on third party websites. VBox advises you to carefully read third party privacy statements prior to the use of any third party website.

Keeping your personal information accurate and up-to-date or Deleting your personal information

You are entitled to delete the information we hold about you. If you wish to remove the personal information held by us, you should contact us in writing using the information provided below.
If we are legally able, we will remove all copies of all the personal information we hold about you. We are also obliged to request that you provide us with identification so that we can be certain that you are entitled to the requested action.
Please help us to keep our records of your personal information up-to-date by notifying us of any changes or corrections to the personal information we hold about you.
If you are a member of one of our online communities and forums you will be able to directly log in and review some your personal information and amend/delete accordingly.

How to contact us.

Data Controller – If you do not understand or accept this privacy policy or wish to contact us concerning any matter relating to your personal information then please email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at:

The Data Controller
VBox Communications Ltd.
Gav Yam 2 House
P.O.B 12693
Herzliya 46733,

Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

Change log

22/03/2018

  • Privacy policy instigated