Return Merchandise Authorization (RMA)
How to Obtain Warranty Service (Pre-authorization required)
To obtain warranty service, contact VBox Technical Support via email: Support@VBoxcomm.com or via phone at +972-9-9502821 from 10:00AM to 5:00PM Sunday through Thursday, Israel Time GMT +2, or fill the below request RMA form.
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO A VBox SERVICE CENTER.
Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is within the warranty period.
Should VBox elect to exchange a Product due to a covered defect during the warranty period, the replacement unit may, at VBox's sole option and discretion, be new or one which has been recertified, reconditioned, refurbished or otherwise remanufactured from new or used parts and is functionally equivalent to the original Product.
Returning a Product for Warranty Service
After obtaining a pre-authorization from VBox Technical Support (see above), defective Products within the warranty period must be sent to a VBox service center to obtain warranty service. VBox is not responsible for transportation costs to the service center, but VBox will cover return shipping to the customer. Products returned to VBox's service centers must be shipped in either the original carton box and shipping material or packaging that affords an equal degree of protection.
VBox Technical Support will provide instructions for packing and shipping the covered Product to the VBox service center. Please read the product warranty for very important warnings regarding data loss on Products returned for any type of warranty service (repair or exchange).