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VBOX Support

Exchange and Returns

Return Merchandise Authorization (RMA)

How to Obtain Warranty Service
(Pre-authorization required)

To obtain warranty service, contact VBox Technical Support via email: support@vboxcomm.com or via phone at +972-9-9502821 from 10:00AM to 5:00PM Sunday through Thursday, Israel Time GMT +2, or fill the below request RMA form.

Pre-Authorization must be obtained before sending any product to a VBox service center.

Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is within the warranty period.


VBox offers a 30-day Money Back Guarantee for items purchased directly from VBox. You may return an item for any reason within 30 days of your purchase.

All return shipping charges are the responsibility of the purchaser.
Refunds are may subject to a 50% restocking fee.

All returns should address to Vbox Service Center in Israel

Refunds will not be made for any VAT or/and any  sales tax charged.

Refunds will not be made for product sold on  bundle or on special sales events (.e.g. Black Friday /Sport events or any other sales events or seasonal sales events).

Returned to VBox’s service centers must be shipped in either the original carton box and shipping material or packaging that affords an equal degree of protection.

Please send us the tracking information so that we will be able to track it.

Please clearly state the  RMA number on the shipping box.

VBox Technical Support will provide instructions for shipping the Product to the VBox service center. Please read the product warranty for very important warnings regarding data loss on Products returned for any type of warranty service (repair or exchange).


Should VBox elect to exchange a Product due to a covered defect during the warranty period, the replacement unit may, at VBox’s sole option and discretion, be new or one which has been re-certified, reconditioned, refurbished or otherwise re-manufactured from new or used parts and is functionally equivalent to the original Product.

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